Frequently asked questions
FAQ – Frequently Asked Questions
Welcome to the FAQ page for Nordic Hoodies. Here you'll find answers to the most common questions about ordering, delivery, returns, and our hoodies.
🛒 Ordering
How do I place an order?
To order, select your desired hoodie, size, and color, then click "Add to cart". After that, proceed to checkout and complete your payment.
Can I change or cancel my order?
Yes, if the order hasn't been shipped yet, but things move quickly here, so please be 100% sure of your purchase before placing an order.
Contact us as soon as possible at kontakt@nordichoodies.no.
📏 Sizes and fit
How do I choose the correct size?
You can find a size guide on the product page. If you prefer an oversized fit, we recommend going up one size.
Are the hoodies unisex?
Most hoodies are unisex and suitable for both men and women.
🚚 Shipping and delivery
What is the delivery time?
Delivery time is usually 2-5 business days in Norway. Delays may occur, so please keep this in mind.
How much does shipping cost?
Shipping costs are in addition to the retail price.
How can I track my order?
You will receive an email with a tracking number once your order has been shipped.
🔄 Returns and exchanges
Can I return an item?
Yes, you have a 14-day right of withdrawal. The product must be unused and in its original packaging.
How do I exchange a size?
Send us an email, and we will assist you with the exchange.
💳 Payment
Which payment methods do you accept?
Visa and Paypal
Is the payment secure?
Yes, all payments are processed via secure payment solutions.
👕 Product and care
How do I wash my hoodie?
We recommend:
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Wash at 30°C
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Avoid tumble drying
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Wash inside out
📩 Contact us
Do you have more questions?
Contact us at:
Email: kontakt@nordichoodies.no
Response time: 24–48 hours